1. Introduction

At FILLER GbR, we strive to provide high-quality dermal fillers and aesthetic products to our customers across Europe and beyond. Customer satisfaction is our top priority, and we ensure that all our products meet the highest industry standards.

However, we understand that there may be instances where a return or refund is necessary. This policy outlines the conditions under which returns and refunds are accepted, as well as the process to follow if you wish to initiate a return or request a refund.

2. Eligibility for Returns

You may be eligible to return a product if:

• You received an incorrect or damaged item.
• The product is defective or has a quality issue upon arrival.
• The product was delivered in the wrong quantity.
• The product is unused, unopened, and in its original packaging.

Important: Due to the nature of our products (medical and aesthetic injectables), we cannot accept returns of opened or used products for health and safety reasons.

3. Return Process

If you wish to return a product, please follow these steps:

1. Contact Us: Notify our customer service team within 7 days of receiving your order via:

   • Email: fillergbr.com
   • WhatsApp: +45 36 98 18 82

2. Provide Information: When reaching out, include the following details:

   • Order number
   • Product name and quantity
   • Reason for the return (attach photos of damaged or incorrect items, if applicable)

3. Approval & Instructions: Our team will review your request and provide return instructions. Do not send the package back without prior approval, as unauthorized returns may not be accepted.

4. Return Shipment: Once approved, return the product to the address provided by our customer support team. The return shipping cost must be covered by the customer unless the return is due to our error.

5. Inspection & Processing: Upon receiving the returned product, our quality assurance team will inspect it. If the return meets our criteria, we will proceed with a refund or replacement.

4. Refund Policy

Refunds will be processed in the following cases:

• If the returned product passes our inspection.
• If the order was canceled before shipment.
• If a product is unavailable or out of stock.

Refund Processing Time:

• Refunds will be processed within 7-14 business days after the return is received and approved.
• Refunds are issued via bank transfer, the same method used for payment.

Non-Refundable Items:

• Opened or used products.
• Products that are returned beyond the 7-day return window.
• Products damaged due to mishandling by the customer.
• Shipping costs (unless the return is due to our mistake).

5. Order Cancellation Policy

You may cancel your order before it has been shipped by contacting us at fillergbr.com or via WhatsApp at +45 36 98 18 82.

• If canceled before shipping, a full refund will be issued.
• If the order has already been shipped, it cannot be canceled, and you must follow the return procedure if applicable.

6. Damaged or Incorrect Products

If you receive a damaged or incorrect item, please notify us within 48 hours of receiving your package. Provide clear photos of the damaged or incorrect product, along with your order details, and our team will arrange for a replacement or refund.

7. Contact Us

For any inquiries regarding returns, refunds, or order-related issues, feel free to contact us:

📍 Company Name: FILLER GbR
📍 Address: 98639 Rippershausen, Germany
📍 VAT ID: 🇩🇪 DE 210731587
📧 Email: fillergbr.com
📲 WhatsApp: +45 36 98 18 82

We value our customers and are always ready to assist you with any concerns regarding your purchase.