Shipping and Delivery
FILLER GbR – Shipment Policy
1. Introduction
At FILLER GbR, we are committed to ensuring that our customers receive their orders safely, efficiently, and on time. As a leading supplier of dermal fillers across Europe, we work with trusted logistics partners to offer reliable shipping solutions. This shipment policy outlines our delivery methods, processing times, shipping costs, tracking information, and other important details related to your order’s shipment.
2. Shipping Destinations
We offer worldwide shipping, with a focus on delivering to:
✔ Germany & Other European Countries
✔ United Kingdom & Switzerland
✔ United States & Canada
✔ Asia, Middle East & Other International Locations
If you are unsure whether we ship to your country, please contact our support team before placing an order.
3. Shipping Methods & Estimated Delivery Time
We use trusted courier services such as DHL, FedEx, UPS, and DPD to ensure safe and timely deliveries.
| Shipping Method | Estimated Delivery Time | Availability |
|---|---|---|
| Standard Shipping (EU & UK) | 3-7 business days | Available in all EU countries and the UK |
| Express Shipping (EU & UK) | 1-3 business days | Available for urgent orders |
| Standard International Shipping | 5-12 business days | Available worldwide |
| Express International Shipping | 3-5 business days | Available in selected countries |
🚀 Note: Delivery times may vary based on customs clearance, local courier delays, and holidays.
4. Order Processing Time
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed before 12:00 PM (CET) are typically processed the same day.
- Orders placed on weekends or public holidays will be processed the next business day.
To avoid delays, please ensure your payment is completed promptly and that your shipping details are correct.
5. Shipping Costs
Shipping costs depend on:
✔ Order weight and volume
✔ Delivery location
✔ Chosen shipping method (Standard or Express)
The final shipping cost is calculated at checkout. If you need a shipping quote before ordering, feel free to contact us.
6. Order Tracking
Once your order is shipped, you will receive a tracking number via email or WhatsApp. You can track your order through the courier’s website:
📦 DHL Tracking: www.dhl.com
📦 FedEx Tracking: www.fedex.com
📦 UPS Tracking: www.ups.com
📦 DPD Tracking: www.dpd.com
If you do not receive tracking details within 48 hours of shipment, please contact our support team.
7. Customs, Duties & Import Taxes
- International orders may be subject to customs duties, VAT, or import taxes depending on your country’s regulations.
- Customers are responsible for paying any applicable customs fees upon delivery.
- FILLER GbR is not liable for delays caused by customs clearance procedures.
If you need assistance with customs-related concerns, feel free to reach out to us.
8. Shipment Delays & Issues
We strive to deliver orders on time, but delays may occur due to:
❌ Unexpected weather conditions
❌ Customs inspections
❌ High shipping demand periods (e.g., holidays)
❌ Incorrect or incomplete shipping addresses
To minimize delays, please double-check your shipping address before completing your order. If your shipment is delayed beyond the estimated timeframe, contact us for assistance.
9. Lost, Stolen, or Damaged Shipments
💡 Damaged Shipments: If your package arrives damaged, please:
✔ Take clear photos of the damaged package and product.
✔ Contact us within 48 hours of receiving your order.
💡 Lost or Stolen Shipments:
- If tracking shows “delivered” but you haven’t received your package, check with your neighbors or local post office.
- If the package is confirmed lost, we will initiate an investigation with the courier.
- Refunds or replacements for lost shipments are handled on a case-by-case basis.
10. Order Cancellation & Changes
You may cancel or modify your order before it has been shipped by contacting us via email or WhatsApp.
- If canceled before shipping, a full refund will be issued.
- If the order has already been shipped, it cannot be canceled, and you must follow our return policy if applicable.
11. Returns Due to Failed Delivery
If a package is returned to us due to:
❌ Incorrect shipping address provided by the customer
❌ Failure to collect the package from the courier
❌ Refusal to pay customs duties (for international orders)
The customer will be responsible for the re-shipment fee. If the package is returned and the customer no longer wants the order, a refund will be issued minus shipping costs.
12. Contact Us for Shipment Support
For any shipping-related inquiries, feel free to contact us:
📍 Company Name: FILLER GbR
📍 Address: 98639 Rippershausen, Germany
📍 VAT ID: 🇩🇪 DE 210731587
📧 Email: fillergbr.com
📲 WhatsApp: +45 36 98 18 82
We are committed to providing safe, fast, and reliable shipping for all our customers! 🚚💨