Shipping & Delivery
Shipment Policy – FILLER GbR
At FILLER GbR, we are committed to delivering dermal fillers, skin boosters, Botox products, mesotherapy products, and other aesthetic medical supplies safely, securely, and on time. We partner with trusted international logistics providers to ensure reliable worldwide shipping for aesthetic professionals, medical clinics, distributors, and wholesale customers.
This Shipment Policy explains our shipping destinations, processing times, delivery methods, estimated transit times, customs information, tracking procedures, and customer responsibilities.
Worldwide Shipping
FILLER GbR proudly ships to customers around the world.
Our primary shipping destinations include:
- Germany
- European Union (EU)
- United Kingdom (UK)
- Switzerland
- United States
- Canada
- Asia
- Middle East
- Australia
- Other international destinations where shipping is available
If you are unsure whether we deliver to your country, please contact our customer support team before placing your order.
Shipping Partners
To ensure fast and secure delivery, we work with internationally recognized courier companies, including:
- DHL
- FedEx
- UPS
- DPD
- Other trusted logistics providers when appropriate
The courier selected for your shipment depends on your destination, shipping method, and service availability.
Shipping Methods
We offer flexible shipping options to meet different delivery requirements.
Standard Shipping
Suitable for most customer orders and provides an economical shipping solution.
Express Shipping
Recommended for urgent orders requiring faster delivery.
Shipping availability depends on the destination country and courier coverage.
Estimated Delivery Times
Estimated delivery times after shipment are:
| Destination | Standard Shipping | Express Shipping |
|---|---|---|
| Germany | 1–3 Business Days | 1 Business Day* |
| European Union | 3–7 Business Days | 1–3 Business Days |
| United Kingdom & Switzerland | 3–7 Business Days | 1–3 Business Days |
| United States & Canada | 5–12 Business Days | 3–5 Business Days |
| International Destinations | 5–12 Business Days | 3–7 Business Days |
*Subject to courier availability.
Please note that delivery estimates are approximate and may vary depending on customs clearance, weather conditions, public holidays, and local courier operations.
Order Processing
Orders are prepared only after payment has been successfully received and verified.
Our standard processing time is:
1–2 Business Days
Whenever possible:
- Orders confirmed before 12:00 PM (CET) may be processed on the same business day.
- Orders placed during weekends or public holidays will be processed on the next business day.
To avoid unnecessary delays, please ensure that your payment and shipping information are accurate before submitting your order.
Shipping Costs
Shipping charges are calculated based on several factors, including:
- Delivery destination
- Package weight
- Package dimensions
- Shipping method selected
- Courier service
The final shipping cost will be included in your quotation or invoice before payment is requested.
If you require a shipping estimate before placing your order, our team will be happy to provide one.
Shipment Tracking
Once your order has been dispatched, you will receive:
- Shipping Confirmation
- Courier Information
- Tracking Number
- Estimated Delivery Date
Tracking information allows you to monitor your shipment throughout its journey.
If you have not received your tracking details within 48 hours after shipment, please contact our support team.
Customs, Duties & Import Taxes
International shipments may be subject to:
- Import Duties
- Customs Charges
- VAT
- Local Taxes
- Clearance Fees
These charges are determined by the customs authorities of the destination country.
Unless otherwise agreed, customers are responsible for paying any applicable customs duties, taxes, or import fees.
FILLER GbR is not responsible for delays resulting from customs inspections or government import procedures.
Delivery Delays
Although we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control.
Possible reasons include:
- Customs inspections
- Severe weather conditions
- Transportation disruptions
- Public holidays
- High shipping volumes
- Incorrect delivery information
- Local courier delays
If your shipment is delayed beyond the estimated delivery period, please contact us and we will assist you in tracking your order.
Lost, Missing or Damaged Shipments
Damaged Deliveries
If your package arrives damaged:
- Inspect the shipment immediately.
- Take clear photographs of the packaging and products.
- Notify FILLER GbR within 48 hours of delivery.
Our team will investigate the issue and work with the courier to reach an appropriate resolution.
Lost Shipments
If your shipment cannot be located:
- Check your tracking information.
- Contact your local courier office.
- Check with neighbors or building management if applicable.
If the courier confirms the shipment is lost, FILLER GbR will initiate an official investigation.
Replacement shipments or refunds are evaluated individually based on the courier’s findings and our internal review.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
FILLER GbR cannot be held responsible for delays or failed deliveries caused by:
- Incorrect addresses
- Missing apartment or suite numbers
- Incorrect postal codes
- Incorrect contact information
Please review all shipping information carefully before confirming your order.
Order Changes & Cancellations
Orders may be modified or cancelled before shipment.
If your order has not yet been dispatched:
- Order modifications can usually be accommodated.
- Eligible cancellations will receive a refund according to our Refund & Return Policy.
Once an order has been shipped, it can no longer be cancelled.
Returned Shipments
Packages may be returned to FILLER GbR for reasons including:
- Incorrect delivery address supplied by the customer
- Failure to collect the shipment
- Refusal to pay customs duties or import taxes
- Delivery refusal by the recipient
If a shipment is returned under these circumstances:
- Additional shipping charges may apply for reshipment.
- Any eligible refund will exclude shipping and handling costs.
Why Customers Trust FILLER GbR
Customers worldwide rely on FILLER GbR because we provide:
- Fast order processing
- Secure packaging
- Reliable international shipping
- Trusted courier partners
- Shipment tracking
- Professional customer support
- Worldwide delivery
- Safe transportation of aesthetic medical products
- Transparent shipping policies
We are committed to ensuring every order arrives safely and efficiently.
Need Shipping Assistance?
If you have any questions regarding shipping, delivery, tracking, customs, or international orders, our support team is here to help.
FILLER GbR
Address: Dumstraße 10, 98639 Wasungen-Metzels, Germany
Email: info@fillergbr.com
WhatsApp: +49 163 5338052
Our team can assist with:
- Shipping quotations
- Delivery estimates
- Order tracking
- Customs guidance
- Courier information
- International shipping
- Wholesale shipments
- General shipping support
Thank you for choosing FILLER GbR. We are dedicated to providing safe, reliable, and professional worldwide shipping for premium aesthetic medical products.